FAQs
✨ About Our Products
Q: What kind of accessories do you offer?
A: We design aesthetic, functional accessories for iPhone users — including phone cases, AirPods cases, straps, and other lifestyle essentials.
Q: Are your products compatible with all iPhone models?
A: Most of our cases are designed for recent iPhone models. Each product page lists the supported models — be sure to check before placing your order.
Q: Are your cases protective or just for style?
A: Why choose? famaka products are built to be both stylish and protective, with durable materials and soft inner linings for everyday drops and bumps.
🛒 Orders & Payments
Q: How can I place an order?
A: Simply browse our collections, add your favorites to cart, and proceed to secure checkout. Easy, fast, and mobile-friendly.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options based on your region.
Q: Can I modify or cancel my order?
A: Orders are processed quickly, so if you need to change or cancel, please email info@famaka.com within 2 hours of purchase.
🚚 Shipping & Delivery
Q: How long will it take to receive my order?
A: Standard shipping: 5–10 business days and Express shipping: 2–5 business days
Q: How do I track my order?
A: Once your package ships, you’ll receive an email with a tracking link. You can also check your order status.
Q: Do you ship internationally?
A: Yes! We ship to most countries. Shipping options and costs are calculated at checkout.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original condition. Please visit our Returns Policy page for details.
Q: Do you offer exchanges?
A: Yes — if you’d like to exchange for a different color or size, just contact us. We’re happy to help!
📩 Still Have Questions?
Our support team is friendly, responsive, and always ready to help.
Just email info@famaka.com or message us via our Contact Page. We typically reply within 24 hours.